@article{40fb640e4ec24edeb45d36bdca690922,
title = "An empirical investigation of customer satisfaction with health care services",
author = "Douglas Amyx and Bristow, \{Dennis N.\}",
note = "The date on your computer is in the past. If your computer's clock shows a date before 1 Jan 1970, the browser will automatically forget the cookie. To fix this, set the correct time and date on your computer.",
year = "2001",
month = dec,
day = "1",
doi = "10.1108/EUM0000000006214",
language = "American English",
volume = "19",
journal = "Marketing Intelligence \& Planning",
number = "7",
}