@article{b4185e706b4c4a3dbdcf14741018b52e,
title = "Examining Service Provider Response to Guilty Customers: An Abstract",
author = "Moulard, \{Julie Guidry\} and Pounders, \{Kathrynn R.\} and Babin, \{Barry J.\}",
note = "Previous research in service contexts finds customers feel guilty after they violate a social norm. Such contexts may include the customer not leaving a tip, being late, or trying a different service...",
year = "2017",
month = jun,
day = "27",
doi = "10.1007/978-3-319-68750-6\_65",
language = "American English",
journal = "Academy Marketing Science World Marketing Congress",
}