@article{281bb946e07446bf9fe810ce0aec008d,
title = "Patient satisfaction: a matter of choice",
author = "Douglas Amyx and Mowen, \{John C.\} and Robert Hamm",
note = "The date on your computer is in the past. If your computer's clock shows a date before 1 Jan 1970, the browser will automatically forget the cookie. To fix this, set the correct time and date on your computer.",
year = "2000",
month = dec,
day = "1",
doi = "10.1108/08876040010352727",
language = "American English",
volume = "14",
journal = "Journal of Services Marketing",
number = "7",
}