Salesperf: The Salesperson Service Performance Scale

Douglas Amyx; Shahid Bhuian

doi:10.2753/PSS0885-3134290405

Salesperf: The Salesperson Service Performance Scale

Douglas Amyx
, Shahid Bhuian

Marketing

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Journal of Personal Selling and Sales Management
Volume	29
Issue number	4
DOIs	https://doi.org/10.2753/PSS0885-3134290405
State	Published - Sep 1 2009

Disciplines

Psychology
Marketing

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10.2753/PSS0885-3134290405License: Unspecified

Cite this

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title = "Salesperf: The Salesperson Service Performance Scale",

author = "Douglas Amyx and Shahid Bhuian",

note = "Delivering outstanding service quality is essential to corporate success, and salespeople play a critical role in delivering high-quality service as boundary spanners between customers and the organization they represent. Given the importance of salesperson service performance, the SALESPERF scale was adapted from the service quality literature and developed for use in a personal selling setting.",

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AU - Bhuian, Shahid

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PY - 2009/9/1

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UR - https://squ.pure.elsevier.com/en/publications/salesperf-the-salesperson-service-performance-scale

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JO - Journal of Personal Selling and Sales Management

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IS - 4

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Salesperf: The Salesperson Service Performance Scale

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