The Role of Technology in Industrial Customers’ Perceptions of Logistics Service Quality and Their Future Purchase Intentions

Carol C. Bienstock; Marla Royne Stafford; Thomas F. Stafford

doi:10.1007/978-3-319-11761-4_55

The Role of Technology in Industrial Customers’ Perceptions of Logistics Service Quality and Their Future Purchase Intentions

Carol C. Bienstock
, Marla Royne Stafford
, Thomas F. Stafford

Springfield, USA

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Default journal
DOIs	https://doi.org/10.1007/978-3-319-11761-4_55
State	Published - Jan 1 2015
Externally published	Yes

Disciplines

Marketing
Business

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Cite this

@article{db863e6c75da496993afd84c21a7a093,

title = "The Role of Technology in Industrial Customers{\textquoteright} Perceptions of Logistics Service Quality and Their Future Purchase Intentions",

author = "Bienstock, \{Carol C.\} and Stafford, \{Marla Royne\} and Stafford, \{Thomas F.\}",

note = "Part of the Developments in Marketing Science: Proceedings of the Academy of Marketing Science book series (DMSPAMS) Increasingly, businesses are recognizing the role of logistics services and supply chain management in creating a strategic competitive advantage through increased customer value that results in gaining new customers and retaining existing customers, thus increasing revenues, and business profitability (Mentzer, 2001; Stank, Keller \& Daugherty, 2001).",

year = "2015",

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doi = "10.1007/978-3-319-11761-4\_55",

language = "American English",

journal = "Default journal",

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T1 - The Role of Technology in Industrial Customers’ Perceptions of Logistics Service Quality and Their Future Purchase Intentions

AU - Bienstock, Carol C.

AU - Stafford, Marla Royne

AU - Stafford, Thomas F.

N1 - Part of the Developments in Marketing Science: Proceedings of the Academy of Marketing Science book series (DMSPAMS) Increasingly, businesses are recognizing the role of logistics services and supply chain management in creating a strategic competitive advantage through increased customer value that results in gaining new customers and retaining existing customers, thus increasing revenues, and business profitability (Mentzer, 2001; Stank, Keller & Daugherty, 2001).

PY - 2015/1/1

Y1 - 2015/1/1

UR - https://link.springer.com/chapter/10.1007/978-3-319-11761-4_55

U2 - 10.1007/978-3-319-11761-4_55

DO - 10.1007/978-3-319-11761-4_55

M3 - Article

JO - Default journal

JF - Default journal

ER -

The Role of Technology in Industrial Customers’ Perceptions of Logistics Service Quality and Their Future Purchase Intentions

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